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New Digital Finance Tools Aim to Empower Consumers, Merchants and Small Businesses

BusinessBhumika Lenka10 Sept 2026

NEW DELHI, Sep 10: India is stepping up its fintech drive with new technology-led initiatives aimed at making financial services easier to access, more affordable and more useful for individuals, small businesses and underserved communities.

The initiatives showcased at the Global Fintech Fest (GFF) 2026 in Mumbai reflect India's growing focus on artificial intelligence, digital payments and other emerging technologies to expand financial inclusion and strengthen the country's digital economy. The event is being held from September 8 to 11.

A major focus at the event is the growing use of AI in financial services. New-generation fintech platforms are increasingly using AI to make payments, lending, savings, insurance and other services faster and more personalised.

The latest shift is moving beyond simply putting traditional banking services online. AI systems are being developed to understand customer needs, automate tasks and provide financial assistance in real time. Emerging technologies such as agentic AI, tokenisation and quantum technologies are also being discussed as potential drivers of the next phase of financial innovation.

For small businesses and merchants, the technology push could have a direct economic impact. Easier digital payments, better financial records and technology-enabled lending can help businesses manage cash flows and improve access to formal credit.

The Reserve Bank of India has highlighted the role of fintech in expanding credit access for MSMEs through innovations such as cash-flow-based lending and the Unified Lending Interface. Such tools can help smaller businesses overcome traditional barriers to finance and support investment and job creation.

The growing fintech ecosystem is also creating opportunities for startups and technology companies. New solutions in payments, lending, investments, insurance, cybersecurity and AI can help businesses reach customers who were previously underserved by traditional financial institutions.

India's large digital public infrastructure has provided a strong foundation for this growth. Platforms such as UPI, Aadhaar-enabled payment systems and Jan Dhan have helped expand access to formal financial services across different sections of society.

The business opportunity is also expanding beyond India's domestic market. At GFF 2026, the government has highlighted the potential for India to take its fintech expertise to global markets and develop financial services exports. This could create opportunities for Indian technology companies, fintech startups and financial institutions to build solutions for other emerging economies.

At the same time, the rapid expansion of digital finance is increasing the importance of cybersecurity, fraud prevention, data protection and consumer trust. Industry and regulators are therefore stressing the need for responsible innovation alongside faster adoption of new technologies.

The broader objective is to ensure that India's fintech growth reaches beyond large cities and established financial institutions. By combining technology with easier access to payments, savings and credit, the sector can help bring more individuals, merchants and MSMEs into the formal economy.

The latest fintech push therefore represents more than a technology upgrade. It could help create new businesses, improve access to finance, support entrepreneurship and strengthen India's digital economy, while positioning the country as a major global centre for inclusive financial technology.